You'll be shown 12 questions, each with four possible answers. Try to guess which one is correct.
Secretaries have a __________ role in the firm.
Secretaries filter the phone calls, write letters, make ___________ , meet partners, sign for the boss and sometimes make decisions.
Unless the secretary is identified, known and recognized, and a proper relational strategy is adopted, his/her messages __________ get across.
A Personal Assistant is responsible for __________ closely with the employer in the management of their household, personal and professional needs.
Most Personal Assistants typically have strong computer and _____________ skills.
One _______________ if the modern secretary is a pro-active and highly-skilled multi-tasker or a general dogsbody.
In this company secretaries _________________ to have a working knowledge of Word and Excel.
70% of employers in the US _____________ their PAs have the same level of responsibility as those in middle management.
Carbon paper is ____________ used in office work.
Apart from information technology specialists, The PA _________________ the best source of computer expertise in a typical office.
Tact and diplomacy is a _____________ for secretaries.
A secretary's goal number one in internal communication is to inform the ____________ number of people in the shortest possible time.